So you’re in an important meeting and you’re doing all your rapport-building stuff, maintaining good eye contact, listening actively and waiting for the opportune moment to offer up your point of view. Two hours later, ‘who said what to whom’ starts to become a vague recollection and by the end of the week you’re post-rationalising
Communication skills
Yes, that’s definitely what he said… at least I think that’s what he said.
29 Sep / by: Lorraine / 0 comments /In a week in which David Cameron has been rebuked by Mr Justice Saunders for talking about Andy Coulson before the trial had ended and Luis Suarez is condemned for allegedly biting Giorgio Chiellini, I’m reminded of the benefits of saying “won’t” rather than “can’t”. Years ago, while studying communication skills, I learnt something that I’d
