Lorraine Forrest-Turner

Listening

In which country do you bury the survivors?

05 May / by: Lorraine Forrest-Turner / 0 comments /

If a plane crashes on the border of two countries, in which country do you bury the survivors? If you answered something like ‘the bodies are flown back to their country of origin’, you wouldn’t be alone. In fact, in the 15 years or so that I’ve been using this question in my communication skills

Yes, that’s definitely what he said… at least I think that’s what he said.

29 Sep / by: Lorraine / 0 comments /

So you’re in an important meeting and you’re doing all your rapport-building stuff, maintaining good eye contact, listening actively and waiting for the opportune moment to offer up your point of view. Two hours later, ‘who said what to whom’ starts to become a vague recollection and by the end of the week you’re post-rationalising

    Lorraine is a trainer for the PRCA
    Lorraine is a trainer for the PRCA
    Lorraine is a member of the Professional Copywriters' Network
    Lorraine is a trainer for Big Fish Training