Lorraine Forrest-Turner

Communication skills

Tips for pitching on phone

Tips for pitching and presenting by phone

07 Jan / by: Lorraine Forrest-Turner / 0 comments /

Pitching by phone isn’t easy. Listeners are easily distracted, confused or bored so your words and voice have to work extra hard. Here are ten tips to help you pitch and present on the phone more effectively. 1. Make up the missing 55% In face-to-face communication, 55% of the message is derived from body language

How to stop people interrupting you when you speak

How to stop people interrupting you when you speak

22 May / by: Lorraine Forrest-Turner / 2 comments /

Do people talk over you in meetings? Are you interrupted when you speak? Did you ever consider that the fault might be yours?  It’s frustrating, isn’t it? You have an important point to make but can never get a word in edgeways. Or, when you finally get a chance to speak, you’ve barely said two

Now we’re talking – the power of the human voice

29 Mar / by: Lorraine Forrest-Turner / 0 comments /

It’s not so long ago that the idea of a ‘virtual assistant’ organising our lives was the stuff of science fiction. Now, every major tech company offers one. So what effect will voice activation software have on the way we communicate in the future? If ‘the young’ are anything to go by, the phone call

7 time management tips that have little to do with managing time

17 Feb / by: Lorraine Forrest-Turner / 2 comments /

When everything in your life is screaming “I NEED ATTENTION NOW!”, no time management tool, mobile app, project management system, wall planner, organiser or ‘to do’ list is going to help. What you need is a reality check. I used to have a boss whose only answer to my workload problems was “work smarter”. I

How to present a winning pitch

21 Oct / by: Lorraine Forrest-Turner / 0 comments /

You’ve interrogated the brief, developed the strategy and created a stonking proposal. How do you ensure you don’t blow everything by delivering the world’s dullest pitch presentation? While you’re unlikely to win new business with a poor proposal, you’re very likely to lose it with a poor presentation. So before you go in with your

Hitting the wall: why politicians need to start telling it like it is

05 Oct / by: Lorraine Forrest-Turner / 0 comments /

Lee Taylor has had enough of political jargon and PR spin. He urges UK politicians of all persuasion to wake up and see the writing on the wall.   The first time most Japanese people heard the voice of their Emperor was on August 14th, 1945. In a radio broadcast from the imperial palace he announced Japan’s intention to

The ‘m’ word – why we um and what we can do to stop it

20 May / by: Lorraine Forrest-Turner / 0 comments /

Do your carefully-considered words trip perfectly from your mouth like golden honey from a warm spoon? Or do you punctuate every new thought with a long drawn out um, er or uh? While linguists agree that everyone uses fillers in speech, there are different views on who uses what – and whether they help or

Is body language all it’s cracked up to be?

17 Mar / by: Lorraine Forrest-Turner / 0 comments /

If you’re a fan of the US TV show ‘Lie to me’, love the observations of Sherlock and can generally suss out pretty rapidly who to avoid at parties, you’re probably into non-verbal communication, or body language. But is there any truth to it? Is ‘reading’ eye contact, facial expressions and gesturing as reliable as

How many words do we need to communicate?

12 Feb / by: Lorraine Forrest-Turner / 0 comments /

Surprisingly few, it would seem. While the Oxford English Dictionary lists the meaning of over 600,000 words, most of us get by on 20,000 – and just 100 words account for around half of what we say and write. So what are the benefits of expanding our vocabulary? Would knowing that an ‘aglet’ is the

7 easy ways to be more assertive this Christmas

10 Dec / by: Lorraine Forrest-Turner / 0 comments /

While the Christmas holidays are indeed a time to rejoice, switch-off and pig-out, they’re also a time of endless obligations. So if you find yourself having to muck-in when you’d rather chill-out, be nice to not very nice people or “make good use of your downtime and do some useful chores”, here are seven easy

Lorraine is a trainer for the PRCA
Lorraine is a trainer for the PRCA
Lorraine is a member of the Professional Copywriters' Network
Lorraine is a trainer for Big Fish Training